PRIVACY POLICY

1. SCOPE OF THIS PRIVACY POLICY

This Privacy Policy applies to information collected through the Mesh Monkey AI website, contact and enquiry forms, business communications, and interactions related to our professional services. It is intended primarily for business clients, companies, agencies, architects, developers, brands, hospitality businesses, and other professional users.

2. INFORMATION WE COLLECT

We may collect information that you voluntarily provide to us, including:

• Name and professional designation
• Company or organisation name
• Business email address
• Business phone number
• Project requirements and creative briefs
• Information submitted through contact or enquiry forms
• Information shared during calls, emails, meetings, or other business communications
• Any other information you choose to provide to us.

We may also automatically collect limited technical information when you use our website, such as IP address, browser type, device type, operating system, pages visited, referring website, date and time of visits, and general website usage information.

3. PROJECT & CREATIVE MATERIALS

During a project, clients may provide materials such as architectural drawings, 3D models, renders, product information, brand assets, videos, photographs, creative briefs, plans, specifications, and other files. We use these materials only as reasonably necessary to understand, develop, produce, and deliver the requested services.

4. HOW WE USE INFORMATION

We may use collected information to:

• Respond to enquiries and project requests
• Understand project requirements and prepare proposals or quotations
• Provide and manage our services
• Communicate with clients and prospective clients
• Coordinate project production and delivery
• Improve our website, services, workflows, and user experience
• Maintain business and project records
• Analyse website usage and performance
• Send relevant business or marketing communications where permitted
• Protect our website, systems, business, and clients from misuse or security threats
• Comply with applicable legal and regulatory obligations.

5. COOKIES & WEBSITE TECHNOLOGIES

Our website may use cookies and similar technologies to support essential website functionality, remember preferences, understand website usage, and, where applicable, measure marketing performance. You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

6. SHARING OF INFORMATION

We do not sell or rent your personal information. We may share information when reasonably necessary with:

• Service providers that support website hosting, communications, analytics, technology, or business operations
• Professional or business partners involved in delivering a requested service, where appropriate
• Legal, regulatory, governmental, or law-enforcement authorities where disclosure is required or permitted by law
• Other parties where you have given appropriate permission.

We aim to limit shared information to what is reasonably necessary for the relevant purpose.

7. CONFIDENTIALITY OF CLIENT INFORMATION

Mesh Monkey AI understands that B2B projects may involve commercially sensitive information. We take reasonable steps to keep client briefs, project files, business information, and other materials confidential. Any additional confidentiality obligations agreed with a client, including those contained in a contract or NDA, will apply separately and may provide protections beyond this Privacy Policy.

8. DATA RETENTION

We retain personal and business information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, enforcing agreements, and meeting legal or regulatory requirements. Retention periods may vary depending on the type and purpose of the information.

9. DATA SECURITY

We take reasonable technical and organisational measures to protect information against unauthorised access, loss, misuse, alteration, or disclosure. However, no online transmission or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted through the internet.

10. THIRD-PARTY SERVICES & WEBSITES

Our website or communications may use or link to third-party services and websites. These third parties may have their own privacy policies and terms. Mesh Monkey AI is not responsible for the privacy practices, security, or content of third-party websites or services. We recommend reviewing their applicable policies before providing information.

11. YOUR PRIVACY RIGHTS

Depending on applicable law, you may have rights relating to your personal information, including the right to request access, correction, deletion where legally applicable, or withdrawal of consent where processing is based on consent. You may also contact us with questions or concerns about how your information is handled.

We may need to verify a request before taking action to protect information from unauthorised disclosure.

12. INTERNATIONAL OR CROSS-BORDER DATA TRANSFERS

Some technology or service providers used in connection with our website or business operations may process information in locations outside India. Where applicable, we will take reasonable steps to ensure such processing is handled in accordance with applicable data-protection requirements.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements. The updated policy will be published on this page with a revised “Last Updated” date. We encourage you to review this page periodically.

14. CONTACT US

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your information, please contact Mesh Monkey AI using the details below.